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Exchanges and Store Credit

Exchanges and Store Credit

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Please include a copy of this confirmation with your shoes As stated in our shop policies, shipping is non-refundable.  But we do ship exchanges for free and always place exchanges ahead of the current wait list.  We start cutting the leathers for your exchange with this confirmation info, but we do not begin the lasting process until your initial shoes have been received.  Once they are received, please expect 2-3 weeks to allow for proper drying time until a replacement is sent. Return your shoes to the following address, please make sure shipment is trackable and insured, no signature required: USA: Sevilla Smith Shoes c/o
Brooklyn Shoe Space
87 Richardson Street 3rd Floor, Unit 300G
Brooklyn NY 11211  ***IF YOU ARE OUTSIDE THE EU OR OUTSIDE THE US, YOU MUST SHIP YOUR RETURN OR EXCHANGE TO THE US ADDRESS AS A RETURN OF GOODS SOLD Returns accepted in Spain only from EU countries.  All others must ship to the US, contact us for any details. ***  

For Refunds Requests, please go HERE.

 

For Adjustments or Special Requests, please go HERE.

 

 

 

Customer Reviews

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10/10

I don’t usually take the time to write reviews unless I 100% feel like you need to know my opinion.

The face is this shoe company is a 10/10 all around. I’m a sucker for handmade goods because I love how it usually allows you to meet the artist directly.

Although this is an online store - the customer service is AMAZING. I’ve had to email customer support for help and got connected with Faye. I didn’t know who she was at first until I took a good look at my shoe bag - the blurb was signed off by “Faye and all.”

As a customer nothing makes me feel better than knowing someone from the company actually cares…. Let alone the person who cares is on a managerial position.

Anyways, I’m not guaranteeing your shopping experience. Just saying, they care about what they create and how it’s releasing into the world. I feel like my shoes a piece of art.

Thank you!