Thank you so much for giving our shoes a try. We will refund your form of payment within 2-3 days of receipt of your shoes. Kind Regards, Faye
Please include a copy of the return confirmation with your shoes
Shoes not in original condition are subject to a 20% fee.
As stated in our shop policies, shipping is non-refundable and any duties paid to foreign countries for International orders must be requested directly from your home country.
But we do ship exchanges for free and always place exchanges ahead of the current wait list. Also shipping cost paid is credited if you should choose to get a store credit. If you would prefer an exchange or store credit, please go to this link.
Once the shoes are received, please expect your refund to the original form of payment in 2-3 business days.
Return shoes in original condition and packaging if possible to the address below.
Please make sure shipment is trackable and insured, NO signature required:
Sevilla Smith Shoes c/o Brooklyn Shoe Space 87 Richardson Street3rd Floor, Unit 300G Brooklyn NY 11211 ***IF YOU ARE OUTSIDE THE EU OR OUTSIDE THE US, YOU MUST SHIP YOUR RETURN OR EXCHANGE TO THE US ADDRESS AS A RETURN OF GOODS SOLDReturns accepted in Spain only from EU countries. All others must ship to the US, contact us for any details. ***