FAQs

FAQ

What size should I order?
We have size recommendations underneath the size selection of each shoe.  Typically it is LARGEST of your size range for round toes and mules, and your USUAL size for our almond toes.  The reason for the varied recommendation is your best size is beyond your length on flat feet.  Your feet changes shape as the heel height changes and your gait changes depending on some styles and closures.

How much can I customize?
I do not do made~to~measure or bespoke. I can change some of the patterns on the shoes, but only when time permits and if it makes sense to the wearability of the shoe as you walk, but feel free to ask (keep in mind the general design and aesthetic of my shoes).

Why don't you do made~to~measure/bespoke?
There are so many measurements that need to be taken properly for a true made to measure shoe. This is best done in person and then a shoe last made specifically. This service is done by others I can recommend. I can give you some recommendations. 

Can you accomodate wide or narrow feet?
While I don't carry wide or narrow shoe lasts, I can usually accomodate wide needs by removing our inserts in most of our shoes or simply removing the foam portion of the insert. This works many times, but not all.

How long til I get my shoes?
The top of our homepage 
always shows the most current shoemaking time and can vary from 2 weeks til 6 weeks.
Standard SHIPPPING METHOD is 2-3 business days domestically. 3-5 Business days Internationally.  Time with Customs for International Orders are beyond our control.

Return Policy?
see here on Returns or Exchanges

Why no toe and heel stiffeners?
I make my shoes for being absolutely at ease, both thru design and comfort. Toe and Heel stiffeners (often factory made of plastic, fiberglass, and cardboard) have always bothered my feet, maybe not at first, but eventually I always feel that toe box rubbing the joints of my toes, wrapping bandaids to help cushion them. The stiff heel cups of other shoes often give me blisters. So, I make the shoes that I love living in. Over time, the toes and heels have a more relaxed look, but are absolutely heavenly to wear.

Why don't you have any upper stitching in your shoes?
Stitching stops a leather from stretching. And also many areas that get stitched have to be folded over making 3-4 layers of leather. I think these are the main culprits for uncomfortable shoes that don't mold to your foot. Our current collection has a simple stitch up the back which helps with structure without gripping your heel.  If two pieces need to come together, I use rivets that allow the leather to stretch.

Why don't you line your shoes?
See above on stitching, also the underside of leather wicks moisture out, while the top side naturally is a little more repellant. This makes for a nicely breathable environment for the foot. A double layer inhibits the process.

What leathers do you use?
I use leathers from all over the world, mostly European. I try to pick leathers that have character and nuances. Much of our collection is made with Olive Leaf tanned cow leather made for us in Northern Spain.  Each shoe has subtle differences.

Sizing?
Sizing Chart

 

Are there customs/duty fees?

USA CUSTOMERS: Never any customs or duties fees
EU CUSTOMERS: Your shipping fee includes the necessary VAT for your shoes as we will ship them directly from Spain
Non-EU EUROPEAN CUSTOMERS: We will ship your shoes from Spain but you may need to pay a customs or tariffs fee. Your home country sets and collects the fee and is payable directly to them for any imported goods. Your shipping fee is always non-refundable, but if you do not pay the necessary customs and tariffs to your customs office, an additional $50 will be subtracted from your refund. See online calculators to determine if your country charges a fee.
ALL OTHER INTL CUSTOMERS: You may need to pay a customs or tariffs fee. Your home country sets and collects the fee and is payable directly to them for any imported goods. Your shipping fee is always non-refundable, but if you do not pay the necessary customs and tariffs to your customs office, an additional $50 will be subtracted from your refund. See online calculators to determine if your country charges a fee.
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