Returns, Exchanges, or Requests

Please keep in mind that handmade shoe and bags takes hours and hours of physical labor. With that in mind, shoes and bags can be returned or exchanged within 14 days of receipt if they are in original condition.
Please don't order multiples just to try on.
Shoes fittings should be done on carpet or on a towel.
Shipping costs are non refundable, but exchanges are shipped for free.
Store credits are issued with shipping credited for future orders.
Mix Pair Shoes are Final Sale.
Any return shipments should be insured and tracked.
Shoes and bags should be returned to:
USA: Sevilla Smith Shoes c/o
Brooklyn Shoe Space
87 Richardson Street
3rd Floor, Unit 300G
Brooklyn NY 11211
EUROPE ORDERS: Sevilla Smith
Carrer del Canvis Nous, 13
Bajo, Local 2
Barcelona, España 08003