RETURNS, EXCHANGES, OR REQUESTS


For Exchange or Store Credit
For Refund Requests
For Misc Requests or Adjustments 
Please keep in mind that handmade shoe and bags takes hours and hours of physical labor. With that in mind, shoes and bags can be returned or exchanged within 14 days of receipt if they are in original condition.
Please don't order multiples just to try on.
Shoes fittings should be done on carpet or on a towel.
Shipping costs are non refundable, but exchanges are shipped for free.
Store credits are issued with shipping credited for future orders.
Any return shipments should be insured and tracked, NO signature required.
Shoes and bags should be returned to:
USA: Sevilla Smith Shoes c/o
Brooklyn Shoe Space
87 Richardson Street
3rd Floor, Unit 300G
Brooklyn NY 11211
or
EUROPE ORDERS: Sevilla Smith
Carrer del Canvis Nous, 13
Bajo, Local 2
Barcelona, España 08003
***IF YOU ARE OUTSIDE THE EU OR OUTSIDE THE US, YOU MUST SHIP YOUR RETURN OR EXCHANGE TO THE US ADDRESS AS A RETURN OF GOODS SOLD***