Please include a copy of this confirmation with your shoesAs stated in our shop policies, shipping is non-refundable. But we do ship exchanges for free and always place exchanges ahead of the current wait list. We start cutting the leathers for your exchange with this confirmation info, but we do not begin the lasting process until your initial shoes have been received. Once they are received, please expect 2-3 weeks to allow for proper drying time until a replacement is sent.Return your shoes to the following address, please make sure shipment is trackable and insured:USA: REBECCA HEYKES STUDIO6608 WEST KAUBASHINE ROAD,HAZELHURST, WI 54531
