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Exchanges and Store Credit

Exchanges and Store Credit

$ 0.00 USD
Please include a copy of this confirmation with your shoes As stated in our shop policies, shipping is non-refundable.  But we do ship exchanges for free and always place exchanges ahead of the current wait list.  We start cutting the leathers for your exchange with this confirmation info, but we do not begin the lasting process until your initial shoes have been received.  Once they are received, please expect 2-3 weeks to allow for proper drying time until a replacement is sent. Return to US address, please make sure shipment is trackable and insured: April Sevilla Christensen

1339 M-68 Hwy, Indian River, MI 49749

 

 

For Refunds Requests, please go HERE.

 

For Adjustments or Special Requests, please go HERE.

 

***EU size/ US size/ UK Size/Length of insole***
35EU/5-5.5US/3.5-4UK/up to 231mm
36EU/6US/4.5UK/up to 236mm
37EU/6.5-7US/5-5.5UK/up to 244mm
38EU/7.5US/6UK/up to 249mm
39EU/8-8.5US/6.5-7UK/up to 257mm
40EU/9-9.5US/7.5-8UK/up to 266mm
41EU/10-10.5US/8.5UK/up to 271mm
42EU/11-11.5US/9.5UK/up to 279mm

As a general rule, we recommend you go with the smaller of your size range. When in between sizes, go for the smaller size as our shoes have no stiffeners and are best and most comfortable with a snug fit.

Wide lasted shoes do not have a wider footprint, but instead increase the volume around the width and arch to the size larger while maintaining the length.

More details on sizing and measuring here

 

Please keep in mind that handmade shoes and bags takes hours and hours of physical labor. With that in mind, shoes and bags can be returned or exchanged within 14 days of receipt in original condition.
Please don't order multiples simply to find your size as each is handmade to order.
Shoe fittings should be done on carpet or a towel.
Shipping costs are non refundable, but exchanges are always shipped for free.
Store credits are always issued with shipping fully credited for your next purchase.
Any return shipments should be insured and tracked.

International shipments: Customs fees, duties, and return shipping are the responsibility of the purchaser and the amount and collection is at the discretion of your home country.

More details below:

//SHIPPING INFO

//SHOP POLICY