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Exchanges and Store Credit 2023/2024
Exchanges and Store Credit 2023/2024
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- //EXCHANGES
- //REFUNDS
- //ADJUSTMENTS AND REQUESTS
//EXCHANGES
After checkout, you will receive an email confirmation. Kindly include that info in your package so we know who the shoes belong to.
As stated in our shop policies, shipping is non-refundable. But we do ship exchanges for free and always place exchanges ahead of the current wait list. While we start your shoes first, please do review our current shoemaking time.
Return your shoes to the following address, please make sure shipment is trackable and insured, no signature required:
USA:
Sevilla Smith Shoes c/o
Brooklyn Shoe Space
87 Richardson Street 3rd Floor, Unit 300G
Brooklyn NY 11211 ***IF YOU ARE OUTSIDE THE EU OR OUTSIDE THE US, YOU MUST SHIP YOUR RETURN OR EXCHANGE TO THE US ADDRESS AS A RETURN OF GOODS SOLD Returns accepted in Spain only from EU countries. All others must ship to the US, contact us for any details. ***
Brooklyn Shoe Space
87 Richardson Street 3rd Floor, Unit 300G
Brooklyn NY 11211 ***IF YOU ARE OUTSIDE THE EU OR OUTSIDE THE US, YOU MUST SHIP YOUR RETURN OR EXCHANGE TO THE US ADDRESS AS A RETURN OF GOODS SOLD Returns accepted in Spain only from EU countries. All others must ship to the US, contact us for any details. ***
//REFUNDS
For Refunds Requests, please go HERE.
//ADJUSTMENTS AND REQUESTS